I received a little surprise in my inbox today, a response from Krispy Kreme to my Kreme Lust video on YouTube. It's been over a year since I made the vid, but it was only a couple of weeks ago that I thought to bring it to the attention of the makers of my very favorite doughnut, the glazed kreme-filled. Yum yum yum!

I was hoping for coupons or something, and I remain hopeful that future emails will have plenty of them, but for now, I must settle for an apology and an explanation.

Here is the email, and my video is below.

Dear Mr. Brown,

Thank you for providing your video feedback regarding the
absence of Glazed Kreme Filled doughnuts in Las Vegas. We appreciate the
time you took to share your feedback.

All Krispy Kreme stores in your area offer 8 standard varieties and get to
pick 7 optional doughnuts to be sold alongside our standard varieties. The
optional varieties can be rotated or discontinued based on customer demand
or by the management. The Glazed Kreme Filled is one of those optional
doughnuts. Rest assured, we have forwarded your feedback in regards to this
matter and there's always a chance that it will be offered again.

Just in case you are not already a member, we would like to invite you to
join the Friends of Krispy Kreme program. Our friends receive updates on new
store openings, special promotions, information about new products and other
activities. Sign up is easy, simply visit our website at www.KrispyKreme.com
select, the "Friends of Krispy Kreme" link and complete the enrollment form.

We recognize that our success is measured by the satisfaction of our
customers. Please accept our apology for any inconvenience this matter may
have caused you. We look forward to serving you again in the future!

Best regards,
Kathleen Bishop
Krispy Kreme Customer Experience
www.krispykreme.com